FAQ
Find answers to common questions about our services.
Delivery time for Cilacap area is typically 1-2 business days. We guarantee on-time delivery according to the agreed schedule.
Yes, we accept deliveries to all regions across Indonesia. Delivery cost and time will be adjusted according to the destination.
You can track your package status through TIKI Gerai Kendeng's official app or website. We also provide 24/7 customer service for further assistance.
Yes, shipping fees for large-sized items are calculated based on size and weight. We will provide a cost estimate before you proceed with the shipment.
If your package does not arrive on time, you can file a claim through our customer service. We will process the claim promptly and provide the appropriate solution.
Yes, we offer emergency delivery services for urgent needs. Emergency service fees will vary and can be confirmed at the time of booking.
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